You know that SARS is really in a mess when they still insist that Internet Explorer is the “safest” browser. It is also the only browser in which their efiling application functions correctly. How is this possible in 2017? If my information is correct then even Microsoft have given up on IE and are now fully behind their new browser, Edge. How are SARS still stuck in the past?
There is so much that they need to improve but I guess when you are losing staff and expertise at the rate that they are then the customer experience is always going to come second…if only there was an alternate that we could move to!
*this is an according to an actual conversation with one of their call centre agents in 2017!